Effective Date: 18 October 2023
1. Introduction
Welcome to Precision Wheel Solutions, your trusted online destination for premium tyres and mag wheels. We strive to provide our customers with a seamless shopping experience, which includes efficient and reliable shipping services. This Shipping Policy outlines important information about our shipping procedures to ensure your complete satisfaction.
2. Shipping Zones and Availability
At Precision Wheel Solutions, we offer shipping services to customers within South Africa. We do not currently ship internationally. Please refer to our Shipping Estimator during the checkout process for estimated delivery times to your location.
3. Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
4. Shipping Methods
We offer the following shipping methods for your convenience:
- Express Shipping: Your order will be delivered within 3-7 business days.
- In-Store Pick: Order will be ready to be collected in store once order is processed.
Please note that delivery times may vary based on the availability of the products, your location, and other unforeseen circumstances.
5. Shipping Costs
Shipping costs are determined based on the total weight of the items in your cart and the shipping method you choose. Shipping fees will be calculated and displayed during the checkout process for your review before payment.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package. You can also track your order by logging into your account on our website.
7. Delivery
We partner with reputable carriers to ensure your orders reach you safely and promptly. While we strive to meet the estimated delivery times, please be aware that unforeseen circumstances may cause delays.
8. Incomplete or Incorrect Addresses
It is important to provide accurate shipping information. We are not responsible for orders with incorrect or incomplete addresses. If a package is returned due to incorrect address information, we will contact you to arrange reshipment at your expense.
9. Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed for shipping.
10. Returns and Refunds
For information on returns and refunds, please refer to our Return Policy.
11. Contact Information
If you have any questions or concerns regarding our shipping policy or need assistance with your order, please don’t hesitate to contact our Customer Support team. You can reach us via:
- Email: sales@wheelsolutions.co.za
- Phone: 014 592 2803 | 079 108 9737
Precision Wheel Solutions is committed to delivering quality products with top-notch service. We appreciate your trust in us and look forward to providing you with the best shopping experience possible.
Thank you for choosing Precision Wheel Solutions for your tyre and mag wheel needs.